Return & Refund Policy
Effective Date: July 1, 2025
Contact Email: support@theicestore.in

At The Ice Store, we strive to ensure that all our products are delivered in excellent condition. Due to the perishable and temperature-sensitive nature of ice products, we follow a strict return and refund policy as outlined below.

1. Perishable Items – No Returns

• Products such as dry ice, slab ice, and crushed ice are non-returnable once delivered.

• Once these items leave our storage and are in transit, we cannot accept them back due to health, safety, and quality concerns.

2. Ice Boxes and Thermocol Boxes

• Ice boxes (plastic or thermocol) may be eligible for return or replacement only if:

  • They are damaged during delivery

  • You received the wrong product or size

• You must notify us within 4 hours of delivery with clear photos of the issue.

3. Refund Eligibility

Refunds will only be issued under the following conditions:

• Order was cancelled before dispatch

• Product was not delivered due to our fault

• You received a damaged or incorrect non-perishable item, and reported it on time

• Delivery was delayed beyond acceptable limits (at our discretion)

4. How to Request a Refund or Report an Issue

To request a refund or report a damaged item, email us at: