Privacy Policy
Effective Date: July 1, 2025
Contact Email: support@theicestore.in

At The Ice Store, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services through our website, app, or when you interact with us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Delivery address

• Payment information (processed securely through third-party gateways)

b. Location Data

• We collect your device's location (with your consent) to provide delivery services, show local availability, and improve user experience.

c. Device & Usage Information

• IP address

• Browser type

• Device information

• App usage statistics

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to:

• Process and fulfill orders for dry ice, slab ice, crushed ice, thermocol boxes, and ice boxes

• Provide delivery and location-based services

• Communicate updates, offers, or support information

• Improve our app and website functionality

• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Trusted delivery partners and logistics providers

• Secure third-party payment processors

• Legal or regulatory authorities when required by law

4. Location Data Use

Your location data is only collected with your permission and is used to:

• Determine delivery availability in your area

• Optimize delivery routes

• Enhance app functionality related to map and location services

You can control or revoke location access at any time through your device settings.

5. Data Security

We take data security seriously. We implement industry-standard security practices to protect your personal data from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for location or other data usage

• Contact us with privacy-related questions

To exercise your rights, email us at support@theicestore.in.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the updated date.

If you have any questions or concerns about this Privacy Policy, please contact us at: